VILA NOVA DE GAIA

We offer standard shipping for all orders within the specified regions. The estimated delivery time will be provided at the time of checkout. Please note that delivery times may vary depending on your location and any unforeseen circumstances.We strive to process and ship all orders within 12-14 business days after the order is placed. However, please allow additional time during peak seasons or promotional periods.Please ensure that you provide accurate and complete delivery information, including the recipient's name, address, and contact details. Gomila Intersole will not be responsible for any delays or delivery issues resulting from incorrect or incomplete information.Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to track the progress of your delivery. In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns Eligibility: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Some items, such as personalized or custom-made products, may not be eligible for return unless there is a manufacturing defect.To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to proceed. The return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to appear in your account. If you wish to exchange an item for a different size, color, or style, please follow the returns process outlined above. Once we receive the returned item, we will process a refund and you can place a new order for the desired item.

Note: Gomila Intersole reserves the right to modify this delivery and returns policy at any time without prior notice. The updated policy will be applicable to all orders placed after the modification.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help Customer Support

If you would like to make an inquiry, kindly complete the form on our contact us page with accurate details. This will enable us to address your questions and comments effectively. The more information you provide, the faster we can respond to your inquiry.

If you prefer to speak directly with a member of our Customer Care Team, you can reach us at the following number: +44(0)7376643956

Support Team

By adhering to proper shoe care practices, you can enhance the longevity of your Gomila Intersole shoes. Following the guidelines in our shoe care section and treating your shoes with care will ensure that they serve you well for years to come.

At Gomila Intersole, we pride ourselves on using premium materials and employing skilled craftsmanship, resulting in exquisite handmade shoes that offer exceptional value for your investment.