At Gomila Intersole, we are committed to providing a seamless and timely delivery experience for our valued customers. We deliver our handcrafted leather products worldwide, straight to your doorstep.

Shipping Policy

Processing Time:

Orders are processed with care and attention within 2 business days before shipping.
Timeless Collection: Delivered within 10 days of receiving your order.
Made-to-Order Articles: Delivered within 21 days of receiving your order.
Bespoke Orders: Delivered 30–60 days after your first consultation.

Shipping Time:

Delivery times depend on your location. Once dispatched, you’ll receive a confirmation email with tracking information.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and selected shipping method.

Customs and Duties:

For international orders, customs duties and taxes may apply and are the responsibility of the recipient.

Returns and Exchanges

We want you to love your Gomila Intersole purchase. If you’re not satisfied, we offer a hassle-free return and exchange policy.

Return Period:

Initiate your return or exchange within 7 days of delivery.

Return Eligibility:

Items must be in their original condition, unworn, and with all tags attached.
Returns that don’t meet these criteria may be refused.

How to Initiate a Return/Exchange:

Contact us at hello@gomilaintersole.com within the return period.
Provide your order number, reason for return/exchange, and relevant details.
Our Customer Service team will guide you through the process.

Refunds and Exchanges:

Refunds will be issued to the original payment method after inspecting the returned items.
Exchanges will be shipped once the returned items are received and approved.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us immediately for assistance.

Your satisfaction is our priority, and we’re here to ensure your Gomila Intersole experience exceeds expectations. For questions or support, don’t hesitate to reach out!

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