FAQS

HOW DO I PLACE AN ORDER?

Ordering at gomilaintersole.com is easy. Just select the items you want to shop enter your shipping address and payment information and you can place your order.

I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL SHE RECEIVE THE PRICE TAGS AND INVOICE?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if you face any problem.

HOW DO I CHECK THE STATUS OF MY ORDER?

Your order status is updated to you via emails at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an email and/or WhatsApp message with your tracking details. Please check your spam for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?

Once your Order is successfully placed, you will receive a confirmation call, email and text message from mantra.com.pk this mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

HOW WILL MY ORDER BE DELIVERED TO ME?

Your order would be delivered through reputed courier companies at your doorstep.

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?

Unfortunately no, however you can simply place another order.

I TRIED PLACING ORDER USING MY CREDIT CARD BUT IT ISN'T WORKING. CAN YOU HELP ME PLACE AN ORDER?

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us at +92-300-8440505

DEDUCTED FROM THE CARD?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.

The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

DO YOU TAKE ORDERS OVER PHONE?

Yes. We do take orders over phone. 

DO YOU ALLOW EXCHANGES?

Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. 

HOW DO I DO A TRIAL OF THE PRODUCT I PURCHASED?

We encourage you try the items you bought, however please ensure the product is left in a re- scalable condition after the trial with original tags, unwashed, undamaged and with the original packing. 

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL?

In case your order is not successful and gomilaintersole has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.

 

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